Important info about booking Entertainment for your event
We try our best to accomodate the best package for your event based on the number of children invited to your event. The length of the party and inclusions will often depend on how many guests you are expecting. Some extra charges and changes to activities apply if your group number grows . Larger groups will need a second entertainer to ensure smooth transitions and activities are moved through in a timely manner. This is to ensure you get the best value, maximum engagement with the guests and memorable moments out of your time with your entertainer/s.
Booking Time and Restrictions
It's best to book your entertainment at least 30 minutes AFTER your guests are due to arrive. You will get the most out of your entertainment if all the guests have arrived, and make your characters entrance more captivating! eg. If you post 11am on your invitations we suggest having your entertainer arrive at 11:30am.
Our entertainers often have more than one booking in a day which means we need to leave on time to factor in travel.
We are unable to book parties between 1pm- 2pm as we use this hour to travel between events. If you do insist on booking an entertainer between these time, your final package price may be higher to factor in peak timing. You will be notified at the time of your booking and prior to making your deposit.
Please ensure if you need any photos on the day of your event or would like to cut the cake with your entertainer, to do so at least 10 min prior to your booking time finish. We suggest you feed the guests before your entertainment arrives to make the most of your time booked with your entertainer.
We are happy to travel to your location within a certain travel radius. We are Wollongong base company- any travel allowances will be added to the final booking cost and you will be notified at the time of your booking and prior to making your deposit. We can attend events at your home or parks, botanic gardens, community centres, play centres and cafe's. We hold public liability insurance and are happy to provide details to any corporate locations if needed.
What do we need on the day?
If the party is being held outside we will need shade cover, and during the cooler months it's best to do some games inside to keep your guests warm. Similarly, if it is raining, clear some space under a pergola, in a living room or even in a garage space to keep the guests warm and dry. Most activities work best outside with extra space however can still be done inside if there is poor weather with different and better suited indoor activities. It also helps us if you provide table space for us to set up some of our activities.
An electronic invoice will be sent as an email as soon as we have received all of your booking information. All bookings are considered tentative until we have received a deposit or payment in full.
It will contain options on how to pay a deposit to secure your booking. We accept payment via direct transfer or Paypal. We like to make payment VERY easy for you, by sending you an automated invoice containing a "pay now" button just like ebay. Please let us know if you would prefer to pay via bank transfer and we can send you the details.
Any bookings made within 2 weeks of the party date, we request full payment to secure your booking.
PLEASE be aware - We DO NOT accept cash payment on the day - as there are too many little eyes and it ruins the magic!
We are more than willing to reschedule your party in advance if you can please give us as much notice as possible. There is a $50 rescheduling fee (in addition to your regular fee) if you need to reschedule and your notice is less than 14 days before your party date.
Once your deposit has been received, it is non-refundable. If you wish to cancel and not reschedule your party and it is less than 14 days before your booked date, you will lose your full deposit. We appreciate your understanding as we have made this our priority to specially reserve your requested Character/ Entertainer for your date and time.
We suggest you have a backup wet weather plan instead of cancelling your event. Please notify our office or your entertainer on the morning of your booking if you are changing the location last minute. Once your deposit has been received, it is non-refundable. If you wish to cancel and not reschedule your party and it is less than 14 days before your booked date, you will lose your full deposit. We appreciate your understanding as we have made this our priority to specially reserve your requested Character/ Entertainer for your date and time.